Mercer is one of the most internationally renowned, but at the same time, most likable management consulting firms in the People & Investment field, where diversity, equality, and social engagement are highly valued. Look forward to a respectful environment with a great international team. This position is part of our Global Benefits Management (GBM) team, which specializes in advising multinational clients on their global benefit strategy. We work with our dedicated team of approximately 9,000 experts worldwide to help companies in 150 countries effectively manage their benefits to create a better future for their employees.
What can you expect:
The Global Benefits Management (GBM) Client Director is responsible for managing the GBM relationship with our largest strategic and most complex accounts in conjunction with Client Managers and/or Service Managers. You will focus on client retention and satisfaction, bringing new ideas, innovative thinking and regular points of view in the GBM arena to our clients as well as ensuring we are operationally effective. The Client Director will be a point of escalation for any GBM account issues, lead and scope global review meetings and take the lead on any rebid situations. Where applicable they will also ensure alignment and oversight of the delivery of our technology solution, Darwin. The individual will also contribute as a technical sales expert working in partnership with our dynamic sales team and look to inspire, mentor and coach wider team members on their client portfolio’s.
We will count on you to:
Manage the overall GBM client relationship with our largest most strategic complex accounts
Work with the GBM client team to ensure client satisfaction, setting clear direction on how the team will meet client expectations
Work with the GBM Sales team to drive pipeline population and management and look for opportunities to expand business
Deliver the GBM client journeys and thought leadership to generate case studies to support growth strategy
Support in the delivery of training to the GBM Local Network
Support GBM Local, GBM Client Manager and Service Manager training as required
Act as a mentor/role model to help GBM colleagues further in their career
What is in it for you:
Working with diverse multinational clients spanning different industries and persona’s.
An international team with direct colleagues in Frankfurt, Munich, Düsseldorf, and Stuttgart and wider team members across Europe.
All the advantages of a stable corporation (attractive compensation including employer-funded occupational pension, company savings plans, discounted rates for disability insurance and life insurance)
Extensive benefits package including job bicycles, discounted memberships for sports and wellness facilities (GymPass), discount portal, and more
Group accident insurance that covers you professionally and personally 24/7
A secure, permanent employment contract
Flexible working hours, 30 days of vacation, various special leave days
Individual development opportunities
Good balance between working from the office, at the client's site, or from home, with the possibility of international work
An open and diverse corporate culture, using "Du" even with top management, no dress code (except for customer contact, where we follow the customer's dress code)
Modern offices in central locations (Munich's Glockenbach district, right by Gärtnerplatz; Frankfurt's Messeturm, subway directly at the office and close to Bockenheim and Westend)
What you need to have:
Proven experience and knowledge of the Global Benefits environment
Extensive experience of building and sustaining multinational client relationships
Significant delivery of Consulting and/or Broking expertise
Strong project management skills
Excellent verbal and written communication skills in German and English
What makes you stand out:
Collaborative way of working and good communicator
Excellent teamwork and experience working with virtual and global team members
A positive and energetic attitude, inspiring other team members
A commercial acumen together with strong negotiation skills
If you are interested:
Please use our Online-Tool to upload your application in English. Please note that we cannot accept applications via e-mail.
If you have any questions, please feel free to contact Ms Jil Kampendonk.
Jil.kampendonk@mmc.com | +49 (0) 211 44779 1223
About Mercer:
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.
*All genders welcome, part time and full time possible