IT Service Portfolio Manager (80-100%)

Must-Have Hard Skills

• You have 2-5 years of experience in an IT service environment.
• You have knowledge about service lifecycle management, service design, and best practices for service delivery and support.
• You can design, maintain, and optimize a service catalog, defining service offerings, SLAs, and pricing structures.
• You can identify and anticipate market trends, business cases, and customer decision-making processes for different industries.
• You have at least a B2 level of German and English, preferably C1.

Must-Have Soft Skills

• Planning and Organization: You set goals, establish workflows, monitor progress, allocate resources, and manage risks.
• Customer Engagement: You identify customer needs, address their requests, utilize their feedback, develop customer-centric solutions, and shape positive customer relations.
• Stakeholder Management: You identify important stakeholders, maintain engagement, handle their requests and feedback, balance interests, and uphold mutual agreements.
• Coordination: You assign tasks and link them to objectives, integrate individual contributions, monitor and maintain progress, and establish a proper flow of information.
• Collaboration: You contribute to team efforts, work toward shared goals, provide and seek help, and build rapport with team members.

Nice-To-Haves

• You are interested in Open Source principles and enterprise solutions.
• You have knowledge of quality management principles and industry-specific compliance requirements (e.g., ISO standards, GDPR, TISAX).
• You understand budgets, cost structures, and financial performance of IT services.
• You have knowledge or are willing to learn about the features, unique selling propositions, and added value of our partners’ products.