Tasks

As an Account Manager DACH at JOIN, you will be the main go to person for all our DACH clients and will have a key role in ensuring continuous growth of our revenues in the DACH region. You have the opportunity to work in a dynamic startup where your expertise will directly impact our growth. JOIN offers a freemium model, and thus the sales process starts with engaged users. No cold calling.

Your responsibilities will include a variety of tasks:

• Only paying customers have a dedicated account manager and can reach out directly to you personally. We aim to minimize touch points with free users by offering them a self served product with an extensive Help Center.
• Sales – New customers: Manage your pipeline of opportunities, assist potential customers with their questions and ensure they have a great experience using their JOIN account with the aim to convince them to book a subscription.
• Customer Success
• Upsell/Crossell – Existing customers: Develop paying customers with various upsell, long term commitment and upgrades strategies.
• Churn prevention: lead QBR with your biggest clients to ensure revenue retention.
• Software Proficiency: Take responsibility for continuously updating customer information within our CRM tools and contribute to development of reliable revenue forecasting.
• Process Improvement: Identify and actively contribute to streamline sales and customer support processes using best practices, standardization, and automation.

Requirements

Must have

• Excellent command of German, written and spoken
• Good written and spoken English skills (our internal company language)
• Hands-on personality, good listener and willingness to learn
• Organized and methodical
• Comfortable leading several conversations via phone or video-call on a daily basis
• Demonstrated successful sales experience, ideally in a SaaS environment
• Experience working with a CRM

Nice to have

• Experience within HR/Recruiting industry
• Any other European language

Benefits

• An attractive annual salary that comprises base + variable of EUR 51,000 – 64,000 tailored to align with your level of experience.
• Virtual Shares Program (PSOP): As you contribute to our growth, you’ll have the opportunity to earn virtual shares, aligning your success with ours.
• Macbook Pro or PC
• Stand-up desks
• Experience an inspiring, diverse, and international work atmosphere
• Work in our design office located in the famous Kulturbrauerei in Prenzlauer Berg, in the heart of Berlin!
• Regular team events, company events, breakfast or lunch sponsored by the company
• Enjoy flexibility with our hybrid work approach: If you work in the office as an employee (3 days a week), you’ll receive an annual mobility budget of €600 for either Rydes or a BVG card
• Benefit from 4 weeks of "Work from Anywhere” each year after your probation period
• You’ll receive an annual benefits budget of €600 and can enjoy the perks from 35 premium partners.

Recruiting Process

Our recruiting process is designed to help us learn as much as possible about each candidate, provide candidates with insights into our team, and show them what it’s like to be a team member at JOIN.

1. Cultural Fit interview with HR – Google Meet
2. Conversation with the Head of Customer Success – Google Meet or Onsite
3. Work on a case study & Presentation to Team Lead France and Head of Customer Success and Operations – Google Meet or Onsite
4. Meet & Greet Team – Google Meet or Onsite
5. Offer from HR – Google Meet

We believe that uniqueness connects us and helps us succeed both as individuals and as a team. That’s why we not only welcome diversity but celebrate it. We take equality and inclusion seriously and commit to welcoming everyone in our team with openness, acceptance, and respect. At JOIN, we want all team members to feel seen and supported.

We welcome all applications, regardless of age, physical or mental abilities, gender, religion, sexual orientation, or any other diverse backgrounds. Need assistance or accommodations, either in the workplace or during the hiring process? Please do not hesitate to let us know!

Don’t meet all the requirements? That’s okay too; we’re open to exceptional profiles and celebrate diversity!

Sounds interesting? We look forward to getting to know you!